01 — INTRODUCTIONWho we are
This Privacy Policy describes how Crestics LLC ("we", "us", "our") collects, uses, and shares information when you visit crestics.com, contact us, or engage our services.
Crestics LLC is a Texas-registered limited liability company located at 6001 W Parmer Ln, Austin, TX 78727, United States.
02 — WHAT WE COLLECTInformation you give us
When you submit our contact form, book a call, or email us, we collect the information you choose to share. For example:
- Name, work email, company name, and company website
- Your role and company size
- Project budget range and project description
- Anything else you write to us
Information collected automatically
When you visit our site, we collect basic technical data: IP address, browser type, device type, referring page, pages visited, and timestamps. We use this to keep the site running and improve it, not to identify individual visitors.
03 — HOW WE USE ITWhat we do with your data
- Respond to your inquiry within 24 hours and schedule any follow-up calls
- Deliver our services if we end up working together
- Send you a project-related email if a feature or update affects you
- Comply with the law (taxes, contracts, accounting)
- Improve our website using aggregated, anonymous analytics
We do not add you to a marketing newsletter without your explicit opt-in. We do not sell, rent, or trade your personal information. Period.
04 — WHO WE SHARE IT WITHThird parties
We use a small set of vetted third-party tools to run our business. Each one only sees the data necessary for its specific role:
- Email:Google Workspace (sending and receiving messages)
- Calendar:Google Calendar / Calendly (scheduling)
- Analytics:Privacy-respecting analytics (no cookies, no personally identifiable data)
- Hosting:Vercel / Cloudflare (delivering this website)
- Accounting:Stripe / Mercury (invoicing and payments, only for clients)
We may share information when legally required (court order, lawful subpoena) or to protect our rights or another person's safety. We will tell you about any such request unless legally barred from doing so.
05 — COOKIESCookies and tracking
Our website uses minimal cookies, only those required for the site to function (e.g., remembering your acceptance of this notice). We do not use third-party advertising cookies. We do not track you across other websites.
If we add analytics, we use a privacy-respecting tool (such as Plausible or Fathom) that does not set cookies or store personal identifiers.
06 — YOUR RIGHTSWhat you can ask us to do
Depending on your location (US, UK, EU), you have rights regarding your personal data. We honor all of them globally:
- Access:request a copy of any data we have about you
- Correct:fix any inaccurate information
- Delete:have your data removed from our systems
- Object:opt out of any specific use of your data
- Portability:receive your data in a machine-readable format
Email hello@crestics.com with your request. We'll respond within 30 days.
07 — DATA RETENTIONHow long we keep your data
- Inquiry submissions: 12 months from your last contact, unless we begin an engagement
- Active client data: for the duration of our engagement plus 7 years (US tax/accounting requirement)
- Email correspondence: kept for the lifetime of the relationship, then archived
- Analytics data: aggregate-only, retained up to 24 months
08 — SECURITYHow we protect your data
We follow industry-standard security practices: TLS encryption in transit, encrypted storage at rest, strong access controls, and regular security reviews. No method is 100% secure, but we treat your data with the seriousness it deserves.
09 — INTERNATIONAL TRANSFERSWhere your data lives
Crestics is based in the United States. By submitting information to us, you consent to your data being processed in the US. For EU/UK clients, we rely on Standard Contractual Clauses where applicable.
10 — CHANGESUpdates to this policy
We may update this Privacy Policy occasionally. The "Last updated" date at the top tells you when. For significant changes, we'll email active clients directly. Your continued use of our website after changes means you accept the updated policy.
Questions about this policy?
Email us. We respond to privacy-related questions within 5 business days.